How do I participate in the Shentel Refer a Friend Program?

To participate you must:

• Be 18 years of age or older.
• Have an active residential Shentel account in good standing, and remain in good standing throughout the referral process.
• Refer friends through the specified landing page using the link provided in the email.

To refer friends:

1. Click on the link provided in the email sent to you or visit shentel.com/en/referafriend.
2. Complete all the information on the form.
3. When referring your friend, use the Email address your friend will use to sign up for service.
4. The person you referred will receive an email letting them know they have been referred and if they sign up for service within 30 days, you will be eligible to receive a $50 bill credit.
5. Once your friend has had service installed and has remained a customer in good standing for 60 days, both you and your friend will be issued a $10 bill credit totaling $50 in credits to your bill.

What services qualify for a reward with the Refer-A-Friend program?

Shentel Internet service

Where can I find my customer number?

Your customer number is located on your paper bill. You can also find it in your online account. Sign in to your account by visiting shentel.com, click Sign In, select Manage My Account and log in using your credentials. Your customer number should be on the main screen.

How do I get rewarded?

For the referring customer and the referred customer to receive a reward, the referred customer:

• Cannot be an existing customer within the past 120 days and have
• qualified services installed/activated within 30 days of the referral.
• Must activate the referral by clicking in the email communication and ordering Shentel internet service online (or through the web).
• Maintain qualifying service(s) for 60 consecutive days after installation/activation.
• Must have an account in good standing for 60 days.*
*Note: The referring customer must also have an account in good standing for 60 days.
• Once all requirements are met, both referring and referred customers will receive a confirmation email from Shentel.
• A $10 bill credit will be issued each month for 5 months, totaling $50.
• Credit may take up to 60 days to appear on your statement. Please pay the full amount due listed on each bill.

When will I receive my $50 Credit?

Bill credits will be issued after:

• Once all requirements are met, both referring and referred customers will receive a confirmation email from Shentel.
• Your friend has maintained their eligible service for the 60-day period required under the program.

Can I combine this with other offers?

Yes, this offer can be combined with other Shentel promotional offers.

What does it mean for my account to be in good standing?

For your Shentel account to be considered in good standing, it cannot have an unpaid balance or be temporarily disconnected.

Who can I call if I do not receive my credit?

Please call Customer Service at 1-800-SHENTEL. We will confirm all eligibility requirements have been met. If it is determined that a credit is owed, it will be applied at that time.

Are Glo Fiber or Shentel employees eligible to participate?

No. Employees of Shentel or any child companies will not be eligible to receive rewards as a referrer or a referree.

Restrictions apply. Not all services available in all areas. Must be 18 years or older to participate. The Referred Customer must install/activate Shentel service(s) within 30 days from date of the referral and both the Referring and Referred Customers must remain a Shentel customer in good standing for 60 consecutive days immediately following service activation before a bill credit is awarded. Limit of up to $600 in referral credits per calendar year will be awarded to the Referring customer. © 2025 Shentel. All logos are registered trademarks. All Rights Reserved.