Reliable Prepaid Internet
Flexible Internet On Your Terms
Pay-as-you-go internet with 50 Mbps speeds for just $45/month
Call 1-800-SHENTELShentel Flex, formerly Shentel Prepaid, offers pay-as-you-go internet for $45/month with 50 Mbps speeds.
Why Choose Flex?
Shentel Flex gives you a simple way to stay connected with fast internet, flexible payments, and no long-term commitment.
$45 per month
Simple pay-as-you-go pricing
Your first payment includes 30 days of service
Starter Kit includes installation and required wireless modem
50 Mbps speed
Fast enough for everyday browsing and streaming
A solid fit for households that want reliable internet without extra complexity
Easy way to stay connected on your terms
No credit checks
No credit inquiries required
No deposit required to get started
No contract and no long-term commitment
How Flex Works
Getting started with Shentel Flex is simple. Your first payment gets you connected, and after that you can reload service whenever you need it.
1
Order your Shentel Flex Prepaid Internet
Your first $45 payment gets your service started and includes everything you need to begin using Shentel Flex.
30 days of prepaid internet service
Starter kit included to get you connected
Order online using the form below or call 1-800-SHENTEL
2
Get connected and start enjoying your service
Once your service is activated, connect all your devices to your new network and start enjoying fast, reliable internet at home.
Required modem provided
Simple setup for getting online
Built for easy everyday internet access
3
Reload whenever you need
Add another month of service when it works for you.
Reload online, by phone, or in store
Participating retail payment options available
No contract and no long-term commitment
Payment is flexible! You can pay as you go, or pre pay for up to 6 months in advance.
Order Shentel Flex
Ready to get started with Flex?
Fill out the form and our team will contact you to confirm service availability and complete your order.
Shentel Flex gives you pay-as-you-go internet for $45 per month with 50 Mbps speeds, no credit checks, no deposits, and no long-term commitment.
Your first $45 payment includes your Starter Kit, 30 days of service, installation costs, and the required wireless modem.
What happens next:
- Submit your information using the Order Now form.
- A Shentel representative will review your address and contact details.
- We’ll confirm availability and help complete your Flex order.
- If Flex is available at your address, our team will guide you through next steps.
Submission of this form does not guarantee service availability. A representative will confirm eligibility and availability before your order is completed.
Order Now
Enter your information below and we’ll follow up to complete your Flex order.
Shentel Flex Starter Kit
30 days of service
Included
Installation costs
Included
Wireless modem
Included
Today’s total
$45
Flexible Payment Options
Reload your Shentel Flex service in the way that works best for you. Payments are simple, convenient, and easy.
Looking for faster internet speeds? Explore our standard internet plans.
By phone
Make a payment with Customer Service.
Make a payment with Customer Service.
In store
Visit a Shentel retail store location to reload your service.
Visit a Shentel retail store location to reload your service.
Online
Pay at prepaid.shentel.com using the MAC ID of your modem.
Pay at prepaid.shentel.com using the MAC ID of your modem.
At participating retailers
Payments can also be made at select retail locations using the barcode from your welcome letter.
Payments can also be made at select retail locations using the barcode from your welcome letter.
Participating retailers include:
Shentel Flex Prepaid Internet FAQ
Have questions about Shentel Flex? Here are some quick answers about pricing, payments, equipment, eligibility, and how the service works.
Your first $45 payment includes 30 days of Shentel Flex internet service, installation costs, and the required wireless modem in your Starter Kit.
After the first 30 days, you can reload another month of service for $45.
You can pay for Shentel Flex online, over the phone with Customer Service, in a Shentel retail store, or at participating retailers.
To pay online, visit flex.shentel.com and enter your modem’s MAC ID.
Retail payments are available at participating locations such as Dollar General, CVS, 7-Eleven, Family Dollar, and Speedway.
The Flex service must be active to make a payment at one of these retailers. If your service is disconnected, you must make a payment online, by phone, or in a Shentel retail store to reactivate service.
Yes. You are not required to maintain consecutive monthly service.
You can reload service whenever it is convenient for you, with no penalty or additional charge for skipping a month.
No. Shentel Flex payments are nonrefundable.
No. Shentel Flex does not require a credit check or deposit.
Customers with bad credit can still be eligible for Flex service.
No. Shentel Flex customers must use the wireless modem provided with the Starter Kit.
The modem included will be an Arris DG3450 or Arris DG3452. Shentel Flex customers cannot use their own modem or rent WiFi equipment.
You must be at least 18 years old and live in a serviceable area to be eligible for Shentel Flex.
Flex is not available in FTTH areas, and a customer cannot have both a Shentel Flex internet account and a postpaid internet account at the same address.
Yes. Customers can have a Shentel Flex internet account and a postpaid phone account. These services may appear on separate statements.
No. Shentel TV requires a postpaid internet account, so Flex customers cannot have Shentel TV with their Flex service.
For help with Shentel Flex, contact Shentel Customer Service at 1-800-SHENTEL (1-800-743-6835), chat online, or visit a local office.
Looking for faster internet speeds?
Shentel Flex is a great pay-as-you-go option, but if you need faster speeds or a traditional internet plan, explore our standard internet services.
Shentel Flex is a prepaid internet service. $45 payment provides 30 days of service. Speeds up to 50 Mbps download. Actual speeds may vary based on network conditions and equipment. Service availability and eligibility restrictions apply. Flex service is not available in all areas. Customers must use the modem provided with the Flex Starter Kit. Payments are nonrefundable.