When you sign up for our high-speed internet and choose to rent your modem from us, our Field Technician will install the recommended modem for your chosen internet speed. With our rented modem, †we cover all normal equipment maintenance and include an eero router so you can have blazing-fast wireless internet throughout your home.
If you would like to use your own modem, we cannot guarantee compatibility with one you currently own or purchase from a retailer. To get the most out of your Shentel connection, we recommend purchasing a ††DOCSIS 3.1 modem. This product is most likely to support our continued network reliability and speed upgrades. If you choose to supply your own modem and want wireless internet, you will also need to provide your own router. Don’t forget, wireless internet is “on us” if you rent!
If you have further questions about modem compatibility, please call our Technical Support team, 24/7, at 1-800-SHENTEL.
†Shentel reserves the right to modify the advertised support and equipment provided
††Maximum supported speeds: Up to 2Gbps with 2.5Gbps capable DOCSIS 3.1 modem.