A student frustrated with her Internet latency while working on a laptop.

How to Choose the Best Internet Service Provider for Low Latency

Internet usage has evolved tremendously over the years, changing from web browsing and sending emails to streaming high-quality video, real-time communication, data transfer, and more. Internet speed is incredibly important for today’s daily Internet data usage, but so is latency. But what exactly is Internet latency? In this guide, we’ll tell you everything you need to know about Internet latency so you can choose the best Internet service provider for your needs.

What is Internet Latency?

Internet latency refers to the time delay or lag that occurs when data packets travel from one point to another over the Internet. It refers to the time it takes for a data packet to travel from its source to its destination, typically measured in milliseconds (ms).

Latency can be affected by various factors, including the physical distance between the source and destination, the number of network devices the data packets have to traverse, network congestion , and the overall quality of the network infrastructure.

When you send a request over the Internet, such as loading a web page or streaming a video, the data travels through multiple network nodes and routers to reach its destination. Each node introduces a certain amount of delay, resulting in an accumulation of latency. The round-trip time (RTT) is often measured, which includes the time for the request to reach the destination and for the response to return.

Internet Latency vs. Internet Speed

Internet latency and Internet speed are two distinct but interconnected concepts that affect the performance of Internet connections.

While Internet latency refers to time delays and lags for traveling data packets, Internet speed, also known as bandwidth, refers to the rate at which data can be transmitted over an Internet connection. And unlike Internet latency which is measured in milliseconds, Internet speed  is usually measured in bits per second (bps) or its derivatives, such as kilobits per second (Kbps), megabits per second (Mbps), or gigabits per second (Gbps). Internet speed determines how quickly data can be downloaded from or uploaded to the Internet.

An easy illustration is to discuss how latency and speed/bandwidth affect a video call, either on FaceTime, Zoom, or another platform. Bandwidth affects the quality of your call, with low bandwidth causing the image to appear blurry or pixelated. Latency influences how smooth the video is, with high latency causing the call to be laggy, freezing, and unsynchronized.

Low Latency vs. High Latency

The difference between low latency and high latency lies in the amount of time it takes for data to travel from its source to its destination over the Internet .

Low latency refers to a short delay or lag in the transmission of data. It means that data packets are delivered quickly, resulting in a more responsive and real-time experience. Low latency Internet is desirable for applications that require immediate interaction, such as online gaming, real-time communication, and high-frequency trading. With low latency, the time between sending a request and receiving a response is minimal, enabling smooth and near-instantaneous interactions.

High latency, on the other hand, refers to a longer delay in the transmission of data. It indicates that data packets take more time to travel from the source to the destination. High latency Internet can result in noticeable delays and sluggishness in online activities. Applications that are less sensitive to timing, such as web browsing, email, or file downloads, can still function adequately with high latency. However, for time-critical tasks or activities that require real-time feedback, high latency can have a significant impact on user experience and performance.

While there is no strict threshold that defines low or high latency universally, lower latency values, usually in the range of a few milliseconds, are considered desirable for most real-time applications. Higher latency values, typically in the range of tens or hundreds of milliseconds, may introduce perceptible delays and affect the usability of interactive services.

Choosing an Internet Service Provider for Low Latency Internet and Optimal Performance

Choosing the best Internet service provider (ISP) for low latency Internet can greatly depend on your location, the options available in your area, and your specific requirements. Here are some steps to take when selecting an ISP for low latency Internet.

1. Choose a Connection Type

Different types of Internet connections have varying levels of latency. For example, fiber optic and cable connections generally offer low latency Internet connection compared to high latency from DSL or satellite connections. Consider the available connection types in your area and prioritize those known for low latency.

2. Determine the Internet Speed You Need

Having a general idea of how fast you want your Internet to be can narrow down your search. Although not directly related to latency, a higher-speed connection can often result in lower latency due to the capacity to handle data more efficiently. Choose an ISP that offers sufficient bandwidth to accommodate your Internet usage needs.

Learn more: Understanding Internet Speeds: Mbps and More

3. Check Out the Network Infrastructure

Research and evaluate the network infrastructure of the ISPs you are considering. ISPs with well-maintained and modern networks tend to provide better latency performance. Look for providers that invest in quality routing equipment, have a robust backbone network, and prioritize low latency Internet connections.

4. Research Reliability and Uptime

Consistent Internet connectivity and minimal service disruptions are crucial for maintaining low latency. Research the ISP's reputation for reliability and their service level agreements (SLAs) regarding uptime. Look for reviews and feedback from existing customers to assess their reliability track record.

5. Check for Latency Guarantees

Some ISPs offer latency guarantees or service level agreements that commit to specific latency performance. These guarantees can be beneficial if low latency is a critical requirement for your Internet usage. Check if the ISP provides any latency guarantees and understand the terms and conditions associated with them.

6. Evaluate the Local Network Congestion

Local network congestion can lead to increased latency during peak usage times. Research and gather information on the ISP's network capacity in your area. Check if there have been reported issues of congestion and latency problems from existing customers in your locality.

No More Lagging

High-speed, low latency Internet is game-changing in today’s digital world. Finding a reliable ISP can be a challenge, but you’re already one step ahead of the game. Shentel has been in the industry for over 100 years, helping customers stay connected all over the country. Enjoy incredible speeds, low latency, and excellent service by partnering with Shentel for all your Internet needs.

 

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