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Employment Opportunities
Customer Service
Shentel announces the following open positions as of September 1, 2010.
| Customer Service Representative |
| Rustburg, VA |
Apply Online |
| Handles customer requests for service via telephone, mail, and walk-ins. Responsible for collection of customer accounts receivable. Resolves customer inquiries or complaints on products, services, or billing issues. May perform other administrative functions for the department. Daily contact with customers, staff, agents, and other departments regarding service requests, billing payments, troubles, and reports. Some record keeping is required. Work is performed in an office environment. |
| This position was posted August 20, 2010 |
| Customer Service Representative |
| Weston, WV |
Apply Online |
| Handles customer requests for service via telephone, mail and walk-ins. Responsible for collection of customer accounts receivable. Resolves customer inquiries or complaints on products, services, or billing issues. May perform other administrative functions for the department. Daily contact with customers, staff, agents, and other departments regarding service requests, billing payments, troubles, and reports. Some record keeping is required. Work is performed in an office environment. |
| This position was posted June 15, 2010 |
| Sr. Customer Service Representative |
| Welch, WV |
Apply Online |
| Assists in ensuring proper operation of the commercial office. Responsible for assisting service representatives with handling customer requests for service; customer inquires or complaints on products, services, or billing issues. Assists in directing the daily work of the service representatives. Frequent contact with all departments, as well as the public. Daily contact with the Commercial Manager. Work is performed in an office environment. |
| This position was posted August 11, 2010 |
| Supervisor, Customer Service |
| Rustburg, VA |
Apply Online |
| Supervise Customer Service Representatives and Customer Service Clerks to ensure that the annual Business Plan and all key performance indicators are met or exceeded. |
| This position was posted August 24, 2010 |
| Temp Customer Service Representative |
| Edinburg, VA |
Apply Online |
Handles customer requests for service via telephone, mail, and walk-ins. Responsible for collection of customer accounts receivable. Resolves customer inquiries or complaints on products, services, or billing issues. May perform other administrative functions for the department. Daily contact with customers, staff, agents, and other departments regarding service requests, billing payments, troubles, and reports. Some record keeping is required. Work is performed in an office environment.
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| This position was posted September 1, 2010 |
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